Shipping and Digital Delivery Policy

Effective Date: September 1, 2026

Enteecom primarily sells digital products and online educational services, including ebooks, PDF guides, recorded courses, live online courses, source files, Shopify themes, templates, code snippets, and other downloadable resources.

Please read this Shipping and Digital Delivery Policy before placing an order.

1. No Physical Shipping

Unless a product page specifically states otherwise, all products sold through Enteecom are digital products or online services.

No physical book, printed material, storage device, or other physical item will be shipped to your address. Therefore, physical shipping charges, courier tracking numbers, and cash-on-delivery services are generally not applicable.

2. Digital Delivery Methods

Depending on the product purchased, digital content may be delivered through one or more of the following methods:

• Email download link

• Download link displayed after checkout

• Customer account

• WhatsApp

• Google Drive or another cloud-storage service

• Course or learning platform

• Live-class joining link

• Another delivery method mentioned on the product page

The delivery method applicable to your purchase may be stated in the product description, order confirmation, or subsequent communication from Enteecom.

3. Delivery Time

Most digital products are delivered automatically or within a short period after successful payment confirmation.

In some cases, manual verification or processing may be required. Delivery may take up to 24 hours after successful payment, particularly for:

• Manually processed orders

• Course enrolments

• Payment-verification issues

• Personalised access links

• Orders placed during technical interruptions

• Orders placed outside normal support hours

Live-course schedules, joining links, and related materials will be shared according to the dates or timelines stated on the course page or communicated after enrolment.

4. Payment Confirmation

Digital access will be provided only after the payment has been successfully completed and verified.

If your payment is pending, unsuccessful, reversed, disputed, or not reflected in our system, delivery may be delayed until the transaction is confirmed.

If money has been deducted but you have not received an order confirmation, contact us with:

• Your full name

• Registered email address

• Phone number

• Order number, if available

• Payment reference or transaction ID

• Screenshot of the payment confirmation

Do not share your UPI PIN, card PIN, CVV, bank password, OTP, or other sensitive banking credentials with Enteecom.

5. Customer Information

You are responsible for providing a correct and active email address and phone number during checkout.

Enteecom will not be responsible for delays or failed delivery caused by:

• An incorrect email address or phone number

• A full email inbox

• Spam, junk, or promotional email filters

• Blocked WhatsApp or email communications

• Inactive contact details

• Internet or device-related issues

• Restrictions imposed by your email or service provider

Please check your spam, junk, and promotions folders if you do not see the delivery email in your main inbox.

6. Non-Receipt of Digital Products

If you have successfully completed payment but have not received your digital product within 24 hours, please contact Enteecom.

After verifying your order, we may:

• Resend the download link

• Send the files to your registered email address

• Provide an alternative access method

• Assist with accessing your customer or course account

Reporting non-receipt does not automatically qualify the order for a refund if the product can be successfully resent or made accessible.

7. Download Links and Access

Some download links may have limits relating to:

• Number of downloads

• Link expiry

• Access duration

• Registered email address

• Customer account or device

Customers should download and securely store purchased files within the permitted access period.

If a download link expires, contact us with your order details. Replacement access may be provided after verifying the purchase, subject to product availability and licence conditions.

8. Course Access and Live Classes

For live or recorded courses, access details may be delivered separately from the initial order confirmation.

These details may include:

• Course login instructions

• Class schedule

• WhatsApp group link

• Video-conferencing link

• Recorded lesson access

• Learning materials

• Support instructions

Live-class access is provided according to the announced schedule. Missing a scheduled class due to personal circumstances does not constitute a shipping or delivery failure.

The availability of recordings, replacement sessions, or schedule changes will depend on the conditions stated on the relevant course page.

9. Technical Issues

Delivery or access may occasionally be delayed by:

• Website maintenance

• Payment-gateway interruptions

• Email-service delays

• Cloud-storage outages

• Course-platform issues

• Internet or server failures

• Events outside our reasonable control

Enteecom will take reasonable steps to resolve verified delivery problems and provide an alternative delivery method where practicable.

10. Delivery Charges

Digital delivery is normally provided without a separate shipping charge unless an additional delivery, installation, consultation, or support fee is clearly displayed before checkout.

Any applicable taxes, payment-processing charges, or service fees are separate from physical shipping charges.

11. International Orders

Customers outside India may purchase eligible digital products, subject to payment availability and applicable legal or platform restrictions.

Because the products are delivered digitally, there are generally no customs duties or physical import charges. However, customers remain responsible for any taxes, bank charges, currency-conversion fees, or other charges applicable in their country.

12. Physical Products

If Enteecom introduces a physical product in the future, the applicable shipping charges, delivery locations, estimated delivery time, tracking information, and return conditions will be clearly stated on the relevant product page or in a separate physical-product shipping policy.

This digital delivery policy does not automatically apply to physical products.

13. Contact Us

For delivery assistance or questions regarding this policy, contact:

Enteecom
Website: https://enteecom.online
Email: enteecomonline@gmail.com
Location: Kelakam, Kerala, India