Return and Refund Policy

Effective Date: September 1, 2026

Thank you for purchasing from Enteecom. This Return and Refund Policy explains the conditions applicable to ebooks, courses, source files, templates, code snippets, downloadable resources, and other digital products or services purchased through our website.

Please read this policy carefully before completing your purchase.

1. Digital Products Cannot Be Returned

Enteecom primarily sells digital products and online educational services. Digital products cannot be physically returned after they have been delivered, downloaded, accessed, emailed, or made available through an account or link.

Digital products may include:

• Ebooks and PDF guides

• Recorded courses

• Shopify themes and sections

• Source files and code snippets

• Templates and downloadable resources

• Videos and learning materials

• Course recordings

• Digital tools and other downloadable content

Except where required by applicable law or expressly permitted under this policy, digital-product purchases are final and non-refundable once access or delivery has been provided.

2. Non-Refundable Situations

A refund will generally not be provided in the following situations:

• The digital product has already been delivered, downloaded, or accessed

• The customer changes their mind after purchase

• The customer purchased the product by mistake

• The customer did not read the product description before purchasing

• The customer expected features, services, or support not mentioned on the product page

• The customer lacks the required device, software, internet connection, Shopify plan, app, or technical knowledge

• The customer does not use or complete the purchased product or course

• The customer cannot attend a live class due to personal circumstances

• The customer expected guaranteed income, employment, sales, clients, or business results

• A third-party platform, app, theme, or service changes after the purchase

• The product is incompatible because of unauthorised modifications or third-party conflicts

• Course access is suspended because of content piracy, account sharing, abuse, fraud, or violation of our policies

• The customer finds a similar product or course elsewhere at a lower price

• A discount, promotional offer, or price reduction becomes available after the purchase

Customers should carefully review the product description, included materials, technical requirements, licence conditions, support terms, and course schedule before placing an order.

3. Circumstances Eligible for Review

A refund or replacement may be considered if:

• Payment was charged more than once for the same order

• An incorrect digital product was delivered

• The delivered file is corrupted or cannot be opened, and we are unable to provide a working replacement

• The purchased product was not delivered within the stated delivery period

• A technical problem under Enteecom’s control permanently prevents access

• Enteecom cancels a paid live course and cannot provide a suitable replacement, rescheduled session, recording, or alternative service

• The delivered product is materially different from its description on the date of purchase

• A refund is otherwise required under applicable law

Before approving a refund for a delivery or technical issue, Enteecom will normally attempt to resend, replace, repair, or provide alternative access to the purchased product.

4. Duplicate Payments

If you are charged more than once for the same order, contact us with the relevant transaction details.

After verification, the duplicate payment will be refunded to the original payment method. This does not include separate orders intentionally placed by the customer.

5. Live Course Cancellations

A live-course enrolment may be eligible for cancellation only when:

• The request is submitted before course materials or recordings are accessed; and

• The request is submitted at least 48 hours before the first scheduled live class

Once the first class has started, a class has been attended, a recording has been accessed, or substantial course materials have been delivered, the enrolment will generally become non-refundable.

If a student misses a live session, Enteecom may provide a recording or an alternative session where such an option is included in the course. Missing a class due to personal circumstances does not automatically qualify for a refund.

6. Recorded Courses

Recorded-course purchases are non-refundable once:

• Course access has been activated

• A lesson or video has been accessed

• Course materials have been downloaded

• Login or access details have been delivered

If access cannot be activated due to a verified issue under Enteecom’s control, we will first attempt to resolve the issue or provide an alternative method of access.

7. Digital Product Issues

If a digital file is missing, corrupted, incomplete, or inaccessible, contact us within 7 days of purchase.

Please include:

• Your full name

• Registered email address

• Phone number

• Order number

• Payment transaction ID

• Description of the issue

• Relevant screenshot or screen recording, if available

We may resend the file, replace it, provide an updated version, or offer another reasonable solution. A refund will be considered only if we are unable to provide the purchased product in a usable form.

8. Refund Request Process

To request a refund review, email enteecomonline@gmail.com with the subject line:

Refund Request – Order [Your Order Number]

Your request should include:

• Customer name

• Registered email address

• Phone number

• Order number

• Product or course name

• Date of purchase

• Transaction or payment reference

• Clear reason for the request

• Supporting screenshots or documents, where applicable

Submitting a request does not automatically guarantee a refund. Each eligible request will be reviewed based on this policy, the product description, access records, delivery records, and applicable law.

9. Refund Processing Time

If a refund is approved, it will normally be initiated within 5–7 business days.

After initiation, the payment gateway, bank, card provider, or UPI service may require additional time to credit the amount to your account. The total processing period may vary depending on the original payment method.

Approved refunds will ordinarily be returned to the original payment method. Payment-gateway charges or other non-recoverable transaction fees may be deducted only where legally permitted and clearly applicable.

10. Cancellation Before Delivery

If you contact us before a manually delivered digital product has been sent or access has been activated, we may consider a cancellation request.

Cancellation cannot be guaranteed if:

• Delivery was automatic

• The download link has already been generated

• Access details have already been sent

• Course materials have been made available

• Processing or personalised work has already begun

11. Promotional and Discounted Products

Products purchased during a sale, limited-time offer, bundle promotion, or using a discount code remain subject to this policy.

A lower price offered after your purchase does not qualify you for a partial refund, price adjustment, or store credit.

If a bundled product has been partly downloaded, accessed, or delivered, the entire bundle may be treated as accessed and non-refundable.

12. Chargebacks and Payment Disputes

Customers should contact Enteecom and allow a reasonable opportunity to resolve any delivery, access, or payment issue before initiating a bank dispute or chargeback.

Fraudulent or unjustified chargebacks may result in:

• Suspension of product or course access

• Cancellation of active services

• Submission of order, delivery, download, and access records to the payment provider

• Refusal of future orders where legally permitted

Nothing in this section limits a customer’s lawful right to dispute an unauthorised or genuinely incorrect transaction.

13. Policy Abuse

Enteecom may reject refund requests involving:

• Repeated refund abuse

• False claims of non-delivery

• Unauthorised sharing or resale

• Downloading or copying content before requesting a refund

• Account or payment fraud

• Violation of product licence conditions

• Manipulated screenshots or transaction records

Such matters may also result in the termination of access to Enteecom products and services.

14. Statutory Rights

Nothing in this policy is intended to exclude or restrict any consumer right that cannot be excluded under applicable law.

Where applicable law provides a mandatory refund, replacement, correction, or other remedy, Enteecom will process the request according to those legal requirements.

15. Changes to This Policy

Enteecom may update this Return and Refund Policy when its products, delivery methods, services, or legal obligations change.

The policy applicable to an order will generally be the version published on the website on the date of purchase, subject to mandatory legal requirements.

16. Contact Us

For refund, cancellation, payment, or product-access enquiries, contact:

Enteecom
Website: https://enteecom.online
Email: enteecomonline@gmail.com
Location: Kelakam, Kerala, India